Privacy Policy
Relaxacare Privacy Policy & Data Usage Disclosure
Effective Date: June 2026
This Privacy Policy describes how Relaxacare (“Relaxacare”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit, browse, interact with, or make a purchase from our website, mobile platforms, advertisements, social media pages, or related services.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information directly from you, automatically through your use of our services, or from third-party platforms and partners.
Personal Information
This may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Order history
- Customer service inquiries
- Account information
- Marketing preferences
Device & Usage Information
When you browse or interact with our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Website activity
- Pages visited
- Products viewed
- Referral URLs
- Search terms
- Purchase behavior
- Interaction with advertisements
This information may be collected through:
- Cookies
- Pixels
- Tags
- Web beacons
- APIs
- Analytics tools
- Log files
- Server-side tracking technologies
2. How We Use Information
We may use collected information to:
- Process and fulfill orders
- Provide customer support
- Communicate with customers
- Improve website functionality and performance
- Personalize shopping experiences
- Detect fraud or unauthorized activity
- Analyze website traffic and customer behavior
- Improve products, services, and operations
- Conduct advertising and marketing campaigns
- Measure marketing and advertising effectiveness
- Comply with legal obligations
3. Advertising, Analytics & Marketing Technologies
Relaxacare may use a variety of third-party advertising, analytics, communication, and marketing platforms to help operate, improve, and market our business and services.
These platforms may include, but are not limited to:
- Meta (Facebook & Instagram)
- Microsoft (including Bing and Microsoft Advertising)
- TikTok
- YouTube
- Shopify
- Email marketing providers
- SMS marketing platforms
- Analytics providers
- Advertising exchanges
- Customer relationship management (CRM) systems
- Affiliate and referral marketing providers
- Conversion tracking and remarketing platforms
These services may collect or process information such as:
- Device identifiers
- Browser information
- IP address
- Website activity and interactions
- Product views and purchase activity
- Ad engagement and conversion data
- Cookie identifiers
- Location information (where permitted)
- Referral URLs and search terms
This information may be used for purposes including:
- Personalized advertising
- Remarketing and retargeting campaigns
- Audience creation and segmentation
- Conversion tracking
- Website analytics and optimization
- Email and SMS marketing
- Customer support and communication
- Fraud prevention and security
- Measuring advertising effectiveness
- Improving user experience and business operations
Relaxacare may use cookies, pixels, tags, APIs, web beacons, server-side tracking technologies, and similar tools to support these activities.
By using our website, interacting with our advertisements, or communicating with us electronically, you acknowledge and consent to the collection, use, and sharing of information for marketing, analytics, advertising, personalization, and business purposes where permitted under applicable laws.
Users may manage cookie settings, advertising preferences, and tracking permissions through:
- Browser settings
- Device privacy controls
- Advertising platform settings
- Industry opt-out tools where available
Disabling certain tracking technologies may impact website functionality and user experience.
4. Sharing of Information
We may share information with trusted third parties that assist in operating our business, including:
- Payment processors
- Shipping and logistics providers
- Marketing and advertising platforms
- Analytics providers
- Customer communication services
- Fraud prevention providers
- Technology and hosting providers
We may also disclose information:
- To comply with legal obligations
- To respond to lawful requests or investigations
- To enforce our terms or protect our rights
- In connection with business transactions or disputes
Relaxacare does not sell personal information to third parties for independent commercial purposes.
5. Cookies & Tracking Technologies
Our website uses cookies and related technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Deliver personalized advertising
- Measure campaign effectiveness
- Improve user experience
Users may disable cookies through browser settings; however, some website functionality may be limited.
6. Behavioural Advertising
Relaxacare may use collected information to deliver:
- Personalized advertisements
- Retargeting campaigns
- Dynamic product advertisements
- Promotional content
- Audience-based marketing
Advertisements may appear on:
- Search engines
- Social media platforms
- Third-party websites
- Video platforms
- Mobile applications
Users may opt out of certain targeted advertising features through applicable advertising platform settings.
7. Data Retention
We retain information:
- For operational and business purposes
- To fulfill orders and warranties
- To comply with legal and tax obligations
- For fraud prevention and security
- For record-keeping purposes
Information may be deleted upon verified request where legally permitted.
8. Security
We implement commercially reasonable safeguards designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
However, no online transmission or storage system can be guaranteed to be fully secure.
9. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion
- Withdraw consent
- Request information regarding data usage
Requests may be submitted using the contact information below.
10. Third-Party Websites & Services
Our website may contain links to third-party websites or services. Relaxacare is not responsible for:
- Third-party privacy practices
- External website content
- Independent policies or actions
Users should review third-party privacy policies separately.
11. Children’s Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
12. Changes to This Policy
Relaxacare reserves the right to modify or update this Privacy Policy at any time to reflect:
- Operational changes
- Legal requirements
- Regulatory updates
- Advertising platform policies
- Technology or business changes
Updated policies will be posted on this page.
13. Contact Information
For privacy inquiries, requests, or concerns, please contact:
Relaxacare
4280 Harvester Road
Burlington, Ontario, Canada
📧 Info@Relaxacare.com
📞 877-456-5766
Attention: Privacy Compliance Officer
President: Jason Perricone
