Why Checking Google Reviews Before Choosing a Wellness Retailer Matters

When you're investing in premium wellness products like a massage chair, sauna, cold plunge, or hot tub, choosing who you buy from can be just as important as what you buy.

Many shoppers spend hours comparing features but only seconds researching the company behind the product. That can be a costly mistake.

Look Beyond the Product

One of the first things we recommend is checking a company's Google reviews.

Ask yourself:

• How many reviews do they have?
• Have they been in business for several years?
• Are customers leaving detailed experiences?
• Do they consistently respond to feedback?

While there is no magic number, a business with only a handful of reviews has a much smaller public track record than one that has served thousands of customers. A low review count doesn't automatically mean a company is untrustworthy—but it does mean there's less information available to help you evaluate its history and customer experience.

Don't Be Fooled by Big Claims

It's easy for a company to advertise that they are Canada's largest, the best, or that they sell thousands of products. Those claims should be backed by evidence.

When evaluating a retailer, look for indicators such as:

• A substantial history of customer reviews
• Years in business
• Transparent policies
• A physical showroom or established business presence
• Responsive customer service
• A consistent online reputation

These factors can provide a more complete picture than marketing claims alone.

Building a Business Takes Time

According to Innovation, Science and Economic Development Canada, business survival improves with time, but many businesses still close over the years. For firms that begin with 1–4 employees, about 63% remain in business after five years, with survival declining further over longer periods.

Longevity doesn't guarantee quality, but an established company has generally demonstrated an ability to serve customers over time.

Why Customers Choose Relaxacare

At Relaxacare, we've built our reputation one customer at a time.

Today we're proud to have:

• 1,500+ Google Reviews
• 49,000+ Orders Shipped
• 30,000+ Wellness Products
• One of Canada's largest selections of massage chairs, saunas, cold plunges, hot tubs, swim spas, red light therapy, recovery equipment, and more.

Our goal isn't simply to make a sale—it's to help customers make an informed purchase they'll be happy with for years to come.

Buy With Confidence

Before making your next wellness purchase, take a few extra minutes to research the company you're buying from. Compare their reviews, experience, customer service, and overall reputation.

When you choose an established retailer with a proven track record, you're not just buying a product—you're choosing the support, expertise, and peace of mind that comes with it.

At Relaxacare, we're proud to have earned the trust of thousands of Canadians and look forward to helping you find the right wellness solution for your home.