Buyer Beware: How to Protect Yourself When Choosing a Wellness Vendor in Canada As A Customer

Mar 17, 2026

Buyer Beware: How to Protect Yourself When Choosing a Wellness Vendor in Canada

If you’re shopping for a sauna, massage chair, cold plunge, or any wellness product, there’s something important you need to know:

Not all companies are built to last.

Over the past few years, we’ve seen a major increase in new companies entering the wellness space, many of them making bold claims, offering aggressive pricing, and presenting themselves as industry leaders. We have investigated many companies that promise the world and don't show up, tell customers they are the best with 10 sales or ghost them when it comes time to warranty work or solutions.

But behind the marketing, the reality is often very different.

The Hidden Risk Most Customers Don’t See

To a customer, many websites look the same:

professional design
“#1 in Canada” claims
dozens of 5-star reviews
limited-time offers

But what most people don’t realize is that many of these businesses are brand new.

Some have:

only been operating for months
very few real customers
limited or no long-term service infrastructure

And in some cases, companies:

change business names
switch phone numbers
restart under new brands

This can leave customers with no support when problems arise.

The Problem With Fake or Misleading Reviews

Reviews are one of the biggest decision-making factors—but they are not always reliable.

We’ve seen many companies:

post fake or incentivized reviews
create reviews from internal teams or friends
display only perfect 5-star feedback with no balance

This creates a false sense of trust for customers making large purchases.

What to look for:

Are the reviews spread out over years?
Do they include real customer experiences?
Are there detailed, authentic comments?

If a company claims to be the best but has very few real reviews, that should raise questions.

Why Longevity Matters More Than Marketing

In the wellness industry, products are not small purchases.

They often require:

warranty support
replacement parts
technical service
long-term guidance

If a company disappears in 1–3 years, customers can be left with:

no warranty coverage
no parts availability
no support contact

This is one of the biggest risks customers face today—and it’s often overlooked.

What We’re Seeing More Often

At Relaxacare, we’ve been in this industry for close to 10 years, and we’ve witnessed:

a surge of short-term companies entering the market
businesses rebranding to avoid past customer issues
vendors prioritizing quick sales over long-term relationships

This trend has accelerated significantly in recent years.

And unfortunately, it’s customers who are left dealing with the consequences.

Built on Trust, Not Short-Term Sales

At Relaxacare, we have taken a completely different approach.

We’ve built our business around one core principle:

Protect the customer—before, during, and after the sale.

We carefully evaluate products before offering them
We guide customers into the right solution—not the highest margin
We support customers long after purchase

This approach has allowed us to grow year over year, while maintaining strong customer relationships.

Proven Experience You Can Rely On

Over the years, Relaxacare has:

Sold over $60 million worth of wellness products
Maintained a 4.8-star rating on Google
Served thousands of customers across Canada
Exposing bad brands and bad products to ensure the health world is protected
15+ employees dedicated to knowledge and understanding each customer including in house techs, in house installers and in house sales agents ( not outsourced or pushed back at the vendor)
25,000+ products and picking the best brands, the best products and the best companies in Canada
46,000+ Orders means most Canadians trust us over any other wellness company with our long lasting business, our customer care and protection.

These numbers aren’t built overnight.

They reflect consistent service, real customers, and long-term commitment.

How to Protect Yourself as a Buyer

Before purchasing from any company, take a few minutes to research:

1. Check How Long They’ve Been in Business

Longevity is one of the strongest indicators of reliability.

2. Review Their Online Reputation

Look at:

Google reviews
third-party platforms
consistency over time

3. Look Beyond Marketing Claims

Anyone can say “best in Canada.”

Very few can prove it over years.

4. Ask About Warranty Support

Make sure:

parts are available
service is accessible
the company will still be around

Our Commitment to You

At Relaxacare, we don’t focus on quick wins.

We focus on:

long-term relationships
honest recommendations
customer protection
real support

Because at the end of the day, our job is not just to sell a product.

It’s to make sure you’re taken care of for years after your purchase.

Final Thoughts

The wellness industry is growing fast—and with that growth comes both opportunity and risk.

As a customer, the most important thing you can do is:

Take the time to research who you are buying from.

Because the difference between a great experience and a frustrating one often comes down to one thing:

Choosing a company that will still be there when you need them.

At Relaxacare, that’s exactly what we’ve built—and what we’ll continue to stand behind.

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